Help Desk and Ticketing

Help Desk & Ticketing

Innovationers can revolutionise your customer care, with smart ways to keep your customers happier.

Helpdesk and ticketing systems

  • Log calls, emails or online notifications and raise helpdesk tickets
  • Can integrate call forwarding, voice messages, missed call notifications, Instant Voice Recognition (IVR), instant messaging and more
  • Have a whole call centre’s worth of functionality at your fingertips within your browser tab
  • Multi-channel customer service tracking serviceable with multiple emails accounts
  • Create reminders, timescales
  • Create or help to service customer service contracts / charters and service level agreements by managing customers complaints or issues in an efficient, highly professional and timely manner
  • Customer service on steroids!

Reporting

  • Helpdesk support and solution dashboards

Contact Us

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Innovationers

Innovationers are systems integration and project management specialists. We have worked with small and large companies, working with MDs, CEOs, Operations Directors and Marketing departments.